About Us

Terms & Conditions

These are the Terms and Conditions of using the Grand Hotels International website, hereafter defined as 'GHI' and 'Website' including all transactions you effect through this Website. By using this Website, you are agreeing to these Terms and Conditions outlined below, and waive any right to claim ambiguity or error in these Terms and Conditions. If you do not agree to these Terms and Conditions, please do not use this Website and leave this Website immediately.


Grand Hotels International operates and manages Hotels in Australia, New Zealand, Singapore, Malaysia and China under the following brands; Hotel Grand Chancellor, Hotel Grand Central, Hotel Grand Continental and Hotel Grand Crystal. This Website is operated by GHI Management. .

This website's content and pictures are managed by Grand Central Enterprises Berhad [198401019138 (131696-V)], Address: 10th floor, Hotel Grand Continental Kuala Lumpur, Jalan Belia Off Jalan Raja Laut, 50250 Kuala Lumpur , and STAAH, address F3, 27-29 William Pickering Drive, Rosedale, Auckland 0632

The Website includes a booking facility which has additional booking terms and conditions as outlined by each hotel at the reservation stage and an e-commerce credit card payment facility.

Content and pictures on the Website are based upon information provided by each of the hotels. This information is the most up-to-date information available, but is subject to change and cannot be guaranteed as completely accurate or complete.

GHI reserves the right, at our sole and absolute discretion, to change, modify, add or remove sections of these Terms and Conditions and to add to, change or discontinue the products, programs and information contained within this Website at any time and without notice or liability. Please check the Website regularly for changes.

This Website is for personal, non-commercial use only. You are not allowed to modify, adapt, copy, distribute, transmit, display, reproduce, publish, license, incorporate in other works (whether electronic or not), transfer, or sell any information, software, products or services found on or obtained from the Website. No license, copyright or other intellectual property right of GHI is granted to you.

Your use of the Website is conducted electronically and you agree that GHI may communicate with you electronically for all aspects of your use of this Website, including sending you electronic notices as outlined in our   Privacy Policy.

Exclusions and Liability

GHI has compiled the information on this Website for customers, prospective customers and travel professionals. Given the nature of the internet and computer software, the information, material and software algorithms contained in this Website or that can be downloaded from this Website, including text, graphics and hyperlinks are provided on an "as is" basis without any warranties.

In addition, GHI does not warrant the accuracy, adequacy or completeness of software algorithms and disclaims liability for any errors or omissions pertaining to this.

It is the responsibly of the User to protect their computer systems from computer viruses and other harmful websites by using a firewall and up-to-date anti-virus software. It is also recommended that User's data is regularly backed up.

These Terms and Conditions do not exclude the User's rights to the Applicable Law such as consumer protection legislation relating to the purchasing of goods and services.
GHI will not be liable for any direct, indirect, exemplary, punitive, special, incidental or consequential damages, or damages for loss of profits, business, use, bargain or goodwill, loss or corruption of data, or loss of savings, resulting from, or in any way connected to, the use of or access to, or inability to use or access the Website or any information presented on the Website or any goods or services provided through the Website as permitted by any Applicable Law.

Intellectual Property Rights

All materials contained in this Website are the copyrighted property of GHI and/or third party licensors. This Website may contain copyright materials, trademarks, patents, technologies, products, processes or other intellectual property rights of GHI and/or other third parties, or references to the same. No license, interest or right to or in any such copyright, trademarks, patents, technologies, products, processes and other intellectual property rights of GHI and/or other third parties is granted to or conferred upon you. Exception to this is for a personal and non-commercial use only. It is prohibited to copy, reproduce, republish, upload, post, transmit, or distribute in any way any of the contents of this Website, without the express written consent of GHI or unless expressly authorized by Applicable Law.

User Data Protection

You acknowledge that all information that Users submit when using the Website is true and accurate. You acknowledge that GHI may use information provided through your use of the Website as outlined in our Privacy Policy.

User name and other login information

You may be required to register with us, or provide us your existing membership details, in order to access parts of the Website. Where this occurs: :
  • Users must protect their registration or membership details.
  • Users authorize GHI to assume that any person using the Website with the User's registration or membership details is either the User or is authorized to act for the User.
  • Users must not allow anyone else to use their registration or membership details unless they are acting on the User's behalf.
  • Users agree to immediately notify GHI of any unauthorized use of their registration or membership details.

Hyperlinked Websites

The Website may contain hyperlinks which may enable you to leave the Website. GHI does not review or monitor or endorse any websites linked to and from our Website and makes no representations concerning the content in any of those sites. Therefore, GHI is not responsible for the content or accuracy of any such linked websites.

Your linking to any websites is at your sole risk and subject to the terms and conditions of those sites. GHI is not responsible for the information, products, or services obtained on such other sites and will not be liable for any loss or damage arising from your access to or use of such sites. Any links to other websites are provided for the convenience of the Users of the Website and the inclusion of these links does not imply an endorsement of the linked sites or the content therein.

We reserve the right to disable links from any third party sites to this Website.

In addition, you agree not to link your websites or any other third party website to the Website without the express prior written consent of GHI.

Unlawful or Prohibited Use

As a condition of your use of this Website, you warrant to GHI that you will not use this Website for any purpose that is unlawful or prohibited by these terms, conditions, and notices. Without limitation to the foregoing paragraph, Users must not:
  • Use the Website for any purpose in violation of any Applicable Laws.
  • Impersonate any person, entity or corporation, or pose as a fictitious person or entity.
  • Submit any content when using the Website (including when using the booking facility) that:

    - is unlawful, threatening, abusive, invasive of another's privacy, obscene, hateful, racist or otherwise offensive to any other person or entity;

    - contains any forms of unsanctioned solicitation, including, without limitation, junk mail, spam, chain letters, or any unsolicited mass distribution of   e-mail
  • Stalk, harass, defame, slander or otherwise harm others.
  • Distribute viruses, corrupted files, or any other similar programs or software.
  • Collect, store or use personal data about other Users of the Website for any purpose.

You agree that you will not use any device, software or other instrument to interfere or attempt to interfere with the proper working of this Website, and that you will not take any action that imposes an unreasonable or disproportionately large load on our infrastructure. In addition, you agree that you will not use any robot, spider, other automatic device, or manual process to monitor or copy our web pages or the content contained herein, without our prior express consent.


You agree to indemnify GHI and our officers, directors, agents, guests, residents, visitors, invitees and employees (‘Indemnified Parties’) from and against all claims, actions or demands, and associated damages, fines, penalties or costs of whatsoever nature, liabilities, and settlements, including, without limitation, reasonable legal and accounting fees, arising in connection with or resulting from your breach of these Terms and Conditions. In the event that any claim is made or any action or proceeding is brought against the Indemnified Parties, or any of them, any such Indemnified Party may, by reasonable notice to you, require you, at your expense, to resist such claim or take over the defense of any such action or proceeding. You shall cooperate with us in the defense of any claim. We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnity from you.


You agree that you use this Website at your own risk. The content, services and materials in this Website are provided "as is" without warranty of any kind, either express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. GHI does not make any representations, warranties or endorsements regarding the accuracy, reliability, usefulness or completeness of the services, content or materials in this Website or any site linked to it. We explicitly disclaim any responsibility for the accuracy, content, or availability of information found on sites that link to or from the Site.

The Indemnified Parties are not responsible for telephone, electric, electronic, network, Internet, computer, hardware or software program malfunctions, failures, delays or difficulties, or late, lost, stolen, illegible, incomplete, garbled, misdirected, mutilated or postage due mail, e-mail, form postings, connections, messages or entries, or the security of any and all such matters.

The Indemnified Parties are not responsible or liable in any way for injury, loss or damage to your computer or interception or use of credit card information, related to or resulting from use of this Website or any sites, services or materials linked or related thereto or there from and also are not responsible or liable in any way for any injury, loss, claim or damage relating to or resulting from any part of this Website operating or not operating on computers or networks used by you or communicating with such computers or networks.

This Website may contain technical inaccuracies or typographical errors or omissions. GHI is not responsible for any typographical, photographic, technical or pricing (including without limitation mistaken hotel rates) errors listed on this Website. GHI reserves the right to make changes, corrections and/or improvements to this Website, and to the products and programs described in such information, at any time without notice.

We reserve the right to cancel or modify reservations where it appears that a customer has engaged in fraudulent or inappropriate activity or under other circumstances where it appears that the reservations contain or resulted from a mistake or error.

Governing Law

These Terms and Conditions are governed exclusively by Malaysian law. Any disagreement or litigation resulting from the context described in the present terms and conditions that cannot be resolved out-of-court will be handled by courts in the jurisdiction of the Court of Malaya.

GHI - Grand Hotels International, the parent company of Hotel Grand Chancellor, Hotel Grand Central, Hotel Grand Continental and Hotel Grand Crystal.
Website -   Grand Hotels International's website and booking facility including their Loyalty Programmes.
User - any person using Grand Hotels International Website Applicable
Law - any law, rules or regulations of any country